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Resort Lodging Policies

Lodging Policies

 

Non-Holiday Deposits and Cancellations

A one-night deposit is due at the time of booking and final payment is automatically charged 14 days prior to arrival. Deposits are refundable until 14 days prior to arrival. Reservation is non-refundable within 14 days of arrival.

Trip Protection may be purchased to protect your vacation investment for some cancellations. Please refer to the Trip Protection Policies below for more details.

A special deposit schedule and cancellation policy may apply when booking lodging using a promotional discount. Please call a reservation specialist at (800) 525-0892 for details.

 

Holiday Deposits and Cancellations

A one-night deposit is due at the time of booking and final payment is automatically charged 30 days prior to arrival. All deposits and payments are non-refundable. Included holidays are listed below. Specific holiday dates can be found on the “Policies” tab within each unit listing, as well as email quotes and confirmations.

Trip Protection may be purchased to protect your vacation investment for some cancellations. Please refer to the Trip Protection Policies below for more details.

A special deposit schedule and cancellation policy may apply when booking lodging using a promotional discount. Please call a reservation specialist at (800) 525-0892 for details.

Holidays:

New Year’s Day
Martin Luther King Jr. Day
Presidents’ Day
Spring Break
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas

 

Trip Protection

Trip Protection is available at a rate of 10% of the total lodging reservation value (including taxes and fees). With this purchase, you will receive a full refund (minus the cost of the protection) if you cancel your reservation up until the day of arrival for any of the covered reasons. Trip protection is offered for Purgatory Resort lodging only. Downtown hotel partners and resort activities are not eligible. Trip Protection is non-refundable and must be purchased and paid in full at time of booking. Once a reservation is confirmed, Trip Protection cannot be added.  

COVERED – Unforeseeable serious injury or death of the insured, a traveling companion or family member. Weather conditions causing a delay of 24 or more hours or cancellation of travel. Home being made un-inhabitable by fire, flood, vandalism, burglary or natural disaster. Being subpoenaed, required to serve jury duty, hijacked or quarantined. Documentation of proof will be required – An actual examination by the Physician who advises the cancellation must take place before the cancellation is made. Notification to the appropriate travel supplier is required.

NOT COVERED – Carrier caused delays, such as mechanical difficulties. Cancellation or default by airline or tour operator. Change in plans (“I don’t want to go”) normal pregnancy or childbirth, financial, business or contractual obligations (“My boss changed my vacation,” “I can’t afford to go”). Any government regulation or prohibition, war, civil disorder, nuclear reaction or contamination. Pre-existing medical condition shows within 60 days of arrival. Please call 800-525-0892 or email us at reservations@purgatoryresort.com for coverage details.

 

Check In: 4:00PM Mountain Time

Check Out: 11:00AM Mountain Time

 

Other Lodging Policies

Special requests by guests are acknowledged but are NOT guaranteed. Purgatory Resort strives to fulfill all special requests (Specific unit number, bedding configuration, amenities etc.) but reserves the right to move reservations before check-in due to owner management requests, compression, maintenance etc. Guest acknowledges this Policy when booking is made. Units do not offer Air Conditioning.

 

Furry Friends

Purgatory is a pet-friendly resort; however, pets are welcome in specific lodging units only. Your pet is considered a guest and must be declared at check-in. Purgatory charges a refundable deposit of $250 per visit for each pet. Please call us at 800-525-0892 to see if a pet friendly unit is available for your requested dates.

 

Smoking and Other Damages

All of our guest rooms are non-smoking, and guests are responsible for any damages or extra cleaning costs due to smoking. Anyone who negligently or intentionally causes damage to our property will be liable for damages, including our resort’s loss of revenue resulting from the inability to rent rooms while the damage is being repaired.

 

If you have any questions about your reservation or these policies, please contact a reservations specialist at 800-525-0892 or reservations@purgatoryresort.com.