• Lodging
  • Tickets
Plan Your Vacation
Plan Your Vacation

Ticket Seller


Position Title: 

Ticket Seller

Reports To: 

Ticket Office Manager

Department: 

Ticket Operations

General  Purpose:

 

Sell lift ticket products to Purgatory Resort guests using excellent guest services skills to ensure the guest’s experience at Purgatory exceeds their expectations.

 

Essential Duties/Responsibilities:

 

  • Sell lift products to Purgatory guests and be well informed of all these products.
  • Use the automated ticketing point of sale system, as trained, to sell all products.
  • Ensure ticket window is adequately stocked to provide uninterrupted service.
  • Ensure guest satisfaction by providing prompt and accurate information regarding all Lift Products and Purgatory operations.
  • Balance daily business.
  • Insure strong internal controls of ticketing sales dollars via proper documentation and recording of adjustments, refunds, and any variation from the rack ticket price.
  • Complete the daily check-out for the ticket window in a timely manner.
  • Work must be neat and legible, and daily business policies and procedures must be followed.
  • Cash count must be completed and turned in to the Cashier’s office.
  • Be knowledgeable of all ticketing policies and procedures and guest service guidelines.
  • Maintain excellent guest service skills, positive attitude, and a commitment to assist our guests in any way possible.

 

Other Responsibilities:

 

  • Communicate effectively with guests’ about their complaints.
  • Know the Fire Plan and Emergency Plan and how it works.
  • Answer incoming phone calls.
  • Keep work area and the ticket office clean and orderly.  Pick up trash, organize files or do whatever is necessary to maintain an organized and “clutter-free” ticket office.
  • Other duties as assigned.

 

Job Qualifications:

 

Knowledge, Skills & Abilities:

  • Excellent guest service skills.
  • Good organizational skills, computer skills and dependability required.
  • Must be able to work in high volume sales environment.
  • Alertness, precision, ingenuity, problem-solving, adaptability, persuasiveness, speaking and writing ability, judgment, concentration, memory, auditory, tactile, and visual discrimination, reasoning, imagination, and initiative are necessary abilities.

 

Education or Formal Training:

  • High School diploma or GED preferred.
  • Customer service training helpful.
  • Experience in cashiering helpful.

 

Experience:

  • Previous sales or customer service experience required.
  • Keyboarding experience required.
Apply Now