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Summer Ticket Seller/Checker


Position Title: 

Summer Ticket Seller/Checker

Reports To: 

Ticket Office Manager/Supervisors

Department: 

Ticket Operations

General Purpose:

Sell summer activity tickets to Purgatory guests using excellent guest services skills to ensure the guest’s experience at Purgatory exceeds their expectations.

Check and scan tickets at the lift to ensure guests have paid for access and meet the requirements for the Alpine Slide, Scenic Chair and Mountain Bike Uplift.

Essential Duties/Responsibilities:

Sell Summer Activity Tickets to Purgatory guests and be well informed of all these products.

Use the automated ticketing system, as trained, to sell all products.

Ensure ticket window is adequately stocked to provide uninterrupted service.

Ensure guest satisfaction by providing prompt and accurate information regarding all Summer Activity Products and Purgatory operations.

Balance daily business.

Ensure strong internal controls of ticketing sales dollars via proper documentation and recording of adjustments, refunds, and any variation from the rack ticket price.

Complete the daily check-out for the ticket window in a timely manner.  Work must be neat and legible, and daily business policies and procedures must be followed.  Cash count must be completed and turned in to the Cashier’s office.

Be knowledgeable of all ticketing policies and procedures and guest service guidelines.

Communicate between the lift operations staff and the ticket selling staff about any closures or changes in lift, slide or mountain bike operations.

Maintain excellent guest service skills, positive attitude, and a commitment to assist our guests in any way possible.

Other Responsibilities:

Communicate effectively with guest about their complaints.

Know the Fire Plan and how it works.

Answer incoming phone calls.

Keep work area and the ticket office clean and orderly.  Pick up trash, organize files or do whatever is necessary to maintain an organized and “clutter-free” ticket office.

Other duties as assigned.

Job Qualifications:

            Knowledge, Skills & Abilities:  Excellent guest service skills.  Good organizational skills, computer skills and                           dependability required. Must be able to work in high volume sales environment and outside in a high alpine Summer                   environment.

Alertness, precision, ingenuity, problem-solving, adaptability, persuasiveness, speaking and writing ability, judgment,                   concentration, memory, auditory, tactile, and visual discrimination, reasoning, imagination, and initiative are necessary               abilities.

 Education or Formal Training:  High School diploma or GED preferred. Customer service training helpful.                               Experience in cashiering helpful

           Experience:  Previous sales or customer service experience required.  Keyboarding experience required.

Material and Equipment Directly Used:

Simple office equipment, computers, printers, automated ticketing P.O.S. system, and ticket scanning equipment.

Working Environment/Physical Activities:

Approximately 5 hours of the workday is spent in a normal office environment.  Constantly handling, and feeling objects.  Constantly using near acuity and color vision, and engaging in normal conversation. Approximately 2.5 hours is spent outside checking tickets at the lift in an outdoors high altitude summer resort setting with constantly changing weather conditions to include snow, cold, wet, heat lightning and thunderstorms.

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