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Summer Ticket Seller

Position Title: 

Summer Ticket Seller

Reports To: 




Sell summer activity tickets to Purgatory guests using excellent guest services skills to ensure the guest’s experience at Purgatory exceeds their expectations.

Essential Duties/Responsibilities:

  • Sell Summer Activity Tickets to Purgatory guests and be well informed of all these products.
  • Use the automated ticketing system, as trained, to sell all products.
  • Ensure ticket window is adequately stocked to provide uninterrupted service.
  • Ensure guest satisfaction by providing prompt and accurate information regarding all Summer Activity Products and Purgatory operations.
  • Balance daily business.
  • Insure strong internal controls of ticketing sales dollars via proper documentation and recording of adjustments, refunds, and any variation from the rack ticket price.
  • Complete the daily check-out for the ticket window in a timely manner.  Work must be neat and legible, and daily business policies and procedures must be followed.  Cash count must be completed and turned in to the Cashier’s office.
  • Be knowledgeable of all ticketing policies and procedures and guest service guidelines.
  • Communicate between the lift operations staff and the ticket selling staff about any closures or changes in lift, slide or mountain bike operations.
  • Maintain excellent guest service skills, positive attitude, and a commitment to assist our guests in any way possible.


Other Responsibilities:

  • Communicate effectively with guest about their complaints.
  • Know the Fire Plan and how it works.
  • Answer incoming phone calls.
  • Keep work area and the ticket office clean and orderly.  Pick up trash, organize files or do whatever is necessary to maintain an organized and “clutter-free” ticket office.
  • Other duties as assigned.


Job Qualifications:

Knowledge, Skills & Abilities:

Excellent guest service skills.  Good organizational skills, computer skills and dependability required. Must be able to work in high volume sales environment and outside in a high alpine Summer environment.

Alertness, precision, ingenuity, problem-solving, adaptability, persuasiveness, speaking and writing ability, judgment, concentration, memory, auditory, tactile, and visual discrimination, reasoning, imagination, and initiative are necessary abilities.


Education or Formal Training:

High School diploma or GED preferred. Customer service training helpful.  Experience in cashiering helpful.



Previous sales or customer service experience required.  Keyboarding experience required.


Material and Equipment Directly Used:

Simple office equipment, computers, printers, automated ticketing P.O.S. system, and ticket scanning equipment.


Working Environment/Physical Activities:

Approximately 8 hours of the workday is spent in a normal office environment.  Constantly handling, and feeling objects.  Constantly using near acuity and color vision, and engaging in normal conversation.


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