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Retail/Tickets Supervisor – Purgatory Sports Downtown


Position Title: 

Retail/Tickets Supervisor

Reports To: 

Purgatory Sports Manager

Department: 

Retail

GENERAL PURPOSE

Assist in supervising the human, financial and physical resources of Purgatory Sports, in order to provide a sound financial return to the company while providing an enjoyable and efficient facility for guests.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Supervise daily store operations, including cleaning, merchandising and display.
  • Directly supervise the Purgatory Sports sales associates on a daily basis.
  • Work on the floor with the sales staff.
  • Prepare daily business reports to maintain accurate and up-to-date record of revenues, monitor and maintain appropriate cash levels in register and change banks.
  • Assist Retail Manager in monitoring of staffing levels to maintain appropriate budgetary levels.
  • Assist in the accurate tagging and merchandising of store products.
  • Monitor and maintain appropriate inventory levels. Notify Retail Manager when inventory levels require re-ordering.
  • Make recommendations to the Retail Manager of additional or new products that should be considered for the store in the future.
  • Assist in training staff on store and company procedures, product and customer service.
  • Assist in reviewing staff hours worked reports to ensure they are accurate and complete.
  • Resolve guest concerns/problems to the satisfaction of the guest and protection of the company’s interests.
  • Be informed of all pass, ticket, rental, ski school products, and procedures required to sell/issue those products.
  • Complete “opening” and “closing” procedures/processes, including making sure end of day checklist is complete.

JOB QUALIFICATIONS

Knowledge, Skills & Abilities:

  • Solid knowledge of accounting principles, employee management, merchandising and retail industry.
  • Possess excellent customer relations and problem solving skills.

Education or Formal Training:

  • High school diploma or GED required.

Experience:

  • Minimum of 1 year of retail and management experience
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