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Maze Controller/Officer


Position Title: 

Maze Controller/Officer

Reports To: 

Lift Operations Foreman/Manager/Supervisor

Department: 

Lift Operations

GENERAL PURPOSE:

Crowd control at the lifts/tubing hill will be your primary function. You will be instructing guests on how to load a chairlift and ensure that each chair is loaded to its full capacity. This will help cut down on confusion and line time, thus enabling more efficient use of the lift resulting in more runs for everyone. You must also be able to initiate appropriate conversation and provide willing assistance to guests helping to ensure their positive, lasting experience at Purgatory. Greet guests with a smile and provide guests with desired resort and area information. Be willing to assist in necessary ways to facilitate a smooth flow of guests through the lift lines. Help volunteers in the Lift Operations Department set up mazes, answer questions and provide general information to the guests.

CONTROLLER/OFFICER RESPONSIBILITIES:

Assisting our customers promptly and appropriately is of the utmost importance; these duties include, but are not limited to: Ensuring the smooth flow of guests through lift lines and mazes, greeting guests with a smile and being the initiator of the interactions, being willing to assist other Mountain Operations departments and ticket checkers wherever needed for as long as needed, bringing guests with complaints/concerns to Guest Services Staff so they can assist, collecting lost and found items from designated lift locations and returning to Guest Services, providing information on skiing and non-skiing activities, providing direction and assistance to guests to make sure they feel attended to and cared for, ensuring that all guests receive a quality experience while visiting Purgatory and interacting with all guests on the mountain. On busier days, the Maze Controller will be expected to assist newer volunteers with maze control, crowd control, tubing hill procedures and general Lift Operations assistance.

OTHER RESPONSIBILITIES:

For specific “station” assignments see Lift Operations Manager, Supervisor or Foreman. You must provide black snow pants, gloves, a black or white turtleneck and any other weather appropriate clothing, as well as ski or snowboard equipment. You must also provide a ski or snowboard helmet that is to be worn at all times while on the mountain. A jacket will be provided for you along with a season pass in exchange for your 10-day commitment.

You will also be called upon to work shifts on the Tubing Hill. These responsibilities and duties include:

Maintaining orderly and safe passenger tubing conditions; advising passengers on safe tubing procedures as required; maintaining surveillance of assigned area; ensuring proper and safe loading and unloading of guests; using excellent guest service skills at all times; being familiar with proper procedures for start-up, shut-down of tubing hill, safety procedures and waivers; being completely knowledgeable in all resort procedures and policies including transportation schedule and on-call transportation procedures; maintaining a safe, clean, presentable and friendly work area; being aware of surroundings, temperature, ice formation, and other unsafe conditions; conducting yourself in a safe and responsible manner to avoid damage to the company property and to the environment; being aware of the safety of people working and playing around you; accurately completing any necessary incident reports; maintain an open line of communication with superiors, co-workers and first responders (Ski Patrol); knowing and using proper telephone and radio procedures; and lighting and maintaining a fire.

JOB QUALIFICATIONS:

Knowledge, Skills, and Abilities: Excellent customer service/people skills with a willingness to help. Must be able to ski or snowboard intermediate runs. Alertness, initiative, problem solving, professional manner, good communication skills, speaking/listening ability, good judgment, reasoning and patience are required. Maze Controllers/Officers should be incredibly personable and outgoing throughout the entire day. Must be able to work weekends and holidays. All maze controllers/officers MUST be able to work into the Lift Operations schedule.

MATERIALS AND EQUIPMENT DIRECTLY USED:

Air compressor; inner tubes/covers; hand tools; drill; radio; telephone; trail maps, snow reports, brochures and informational materials; maze panels; rope. Ski or snowboard and ride lifts safely.

WORKING ENVIRONMENT AND PHYSICAL ACTIVITY:

Approximately 100% of the workday is spent outdoors in constantly changing weather conditions to include cold, snow, and wet weather. Most of the time is spent standing and assisting guests at the lift lines by constantly engaging in conversation. Volunteering may require occasional lifting and carrying of objects up to 50 pounds. Occasional stooping, kneeling, crouching, reaching and handling of objects will be encountered. When skiing or snowboarding, occasional potential hazards also include high exposed worksites, radiant energy, frostbite, and walking in ski or snowboard boots.

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