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Lift Operations Volunteer

Position Title: 

Lift Operations Volunteer

Reports To: 

Lift Operations Manager and Supervisor


Lift Operations

General Purpose:

Crowd control at the lifts will be your primary function. You will be instructing guests on how to load a chairlift and ensure that each chair is loaded to its full capacity. This will help cut down on confusion and line time, thus enabling a more efficient use of the lift resulting in more runs for everyone. You must also be able to initiate appropriate conversation and provide willing assistance to guests, helping to ensure their positive, lasting experience at Purgatory Resort. Greet guests with a smile and provide guests with desired resort and area information. Be willing to assist in necessary ways to facilitate a smooth flow of guests through the lift lines.

Volunteer Responsibilities:

Work up to eight hours a day for ten days, throughout the season as a Staff Volunteer.

Ensure the smooth flow of guests through lift lines, assisting lift attendants and operators as needed.

Greet Guests with a smile and be the initiator of the interactions.

Assist guests promptly and appropriately in any way that can help.

Be willing to assist other mountain operations departments and Ticket Checkers wherever needed, for as long as needed.

Bring guests with complaints/problems to Guest Services Staff, so they can assist.

Collect lost and found from designated lift locations and return to guest services staff.

Provide information on skiing and non-skiing activities.

Provide information on local area restaurants and other available activities.

Interact with all guests on the mountain.

Provide direction and assistance to guests to make sure they feel attended to and cared for.

Participate in ensuring that all guests receive a quality experience while visiting Purgatory Resort.

Provide assistance to mountain departments that are short handed.

On the mountain, always be willing to assist guests, always stopping for fallen skiers/snowboarders.

Other Responsibilities:

For specific “station” assignments see Lift Operations Manager, Supervisor, or Foremen.

Other duties as assigned.

You must provide a pair of black snow pants, gloves, and any other weather appropriate clothing, such as a black or white turtleneck, and ski or snowboard equipment.  You must also provide a ski or snowboard helmet that is to be worn at all times while on the mountain. A jacket will be provided for you along with a season pass in exchange for your 10-day commitment.

You may also be called upon to work a shift on the Tubing Hill, which involves the following:

Maintain orderly and safe passenger tubing conditions, advise and assist passengers on safe tubing procedures as required, and maintain surveillance of assigned area.

Ensure proper and safe loading and unloading of guests, using excellent guest service skills at all times.

Be familiar with proper procedures for start-up and shut-down of tubing hill, safety procedures, waivers, and be completely knowledgeable in all resort procedures and policies.

Maintain a safe, clean, presentable, and friendly work area.

Be aware of surroundings, temperature, ice formation, and other unsafe conditions.

Be familiar with general resort knowledge, transportation schedule, and on-call transportation procedures.

Conduct yourself in a safe and responsible manner, to avoid damage to company property and to the environment. Be aware of the safety of people working and playing around you.

Accurately complete any necessary incident reports. Maintain an open line of communication with superiors, co-workers, and first responders (Ski Patrol).

Know and use proper telephone and radio procedures.

Light and maintain a fire.

Job Qualifications:

Knowledge, Skills, & Abilities: Excellent Guest service/people skills and willingness to help. Must be able to ski or snowboard intermediate runs. Alertness, initiative, problem solving, professional manner, good communication skills and speaking/listening ability, good judgment, and reasoning and patience.

Must be able to work weekends and holidays!

Materials and Equipment Directly Used:

Trail maps, snow reports, brochures, and informational materials. Drill, maze panels, and rope will be used regularly. Ski or snowboard and ride lifts safely.

Working Environment and Physical Activities:

Approximately 100% of the workday is spent outdoors in constantly changing weather conditions, which include cold, snow, and wet weather.

Most of the time is spent standing and assisting guests at the lift lines. Additional time is spent snowboarding on the mountain with guests.

May require occasional lifting and carrying of objects up to 50 pounds.

Occasional stooping, kneeling, crouching, reaching, and handling objects.

Constantly engaging in conversation.

When skiing or snowboarding, occasional potential hazards also include high, exposed work sites, radiant energy, frostbite, and walking in ski/snowboard boots.

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