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Guest Services Volunteer


Position Title: 

Guest Services Volunteer

Reports To: 

Guest Services Manager

Department: 

Guest Services

GENERAL PURPOSE:

 

Initiate appropriate conversation and provide willing assistance to guests helping to ensure their positive, lasting experience at Purgatory.  Greet incoming guests with a smile and provide guests with desired resort and area information.  Be willing to assist in necessary ways to facilitate a smooth flow of guests through the resort.  Volunteers are the boots-on-the-ground workforce of the guest services department and will be busy assisting guests on and off the mountain.

 

VOLUNTEER DUTIES:

  • Be proactive in approaching our resort guests
  • Work a shift for 10 days throughout the season as a volunteer
  • Be willing to assist other mountain departments wherever needed for as long as needed
  • Bring guests with complaints/problems to Guest Services Staff so they can assist in problem solving
  • Collect lost and found from designated locations and return the items to guest services staff
  • Provide information on skiing and non-skiing activities
  • Provide information on local area restaurants and other available activities
  • Interact with all guests both in the village and on the mountain
  • Provide direction and assistance to guests to make sure they feel attended and cared for
  • Participate in ensuring that all guests receive a quality experience while visiting Purgatory Resort
  • Help with special events.
  • Assist guests with directions and recommendations
  • Ride the chairlift and have conversations with guests
  • Assist fallen skiers and snowboarders
  • For specific “station” assignments, see guest service manager or staff.
  • Other duties as assigned

 

UNIFORM:

  • Volunteers provide black pants and a helmet for skiing or snowboarding.
  • A jacket, black hat, and nametag will be provided and must be worn at all times

 

JOB QUALIFICATIONS:

 

  • Excellent interpersonal skills and a strong desire to help
  • Must be able to ski or snowboard at an intermediate ability level or better
  • This position requires applicants to remain alert, sit, stand, and ski or snowboard for the duration of the ten hour shift.
  • Applicants must be able to listen to guests and communicate verbally and in writing.
  • Applicants must demonstrate initiative, reasoning skills, a professional demeanor, and ethical judgment.

 

WORKING ENVIRONMENT AND PHYSICAL ACTIVITY:

 

  • Approximately 90% of the work day is spent outdoors in constantly changing weather conditions which include severe cold, snow, blowing snow, and wet weather.
  • Approximately 10% is spent indoors.
  • 60% of the time is spent standing and/or moving and up to 40% skiing or snowboarding on the mountain with guests.
  • May require occasional lifting and carrying of objects up to 50 pounds
  • Occasional stooping, kneeling, crouching, reaching, and handling of large and small objects.
  • Constantly engaging in conversation

The potential hazards also include high altitude, exposed worksites, radiant energy, frostbite, and walking in ski or snowboard boots in winter environments.

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