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Concierge at Pinnacle


Position Title: 

Concierge at Pinnacle

Reports To: 

Pinnacle Club Coordinator/ General Manager

Department: 

Lodging

The Pinnacle Residential Club (PRC) is located on the penthouse level of Purgatory Lodge, with 8 luxury residences and a private club lounge at Purgatory Resort.

General Purpose: We are looking for someone who is outgoing, personable, and detail orientated. Helpful and well groomed with ability to communicate with all types of people. Local knowledge of the area a plus – Previous experience in the hospitality industry desirable, but not necessary as full training will be given. Willingness to work weekends and holidays.

 

Essential Duties/Responsibilities:

  • Answer emails and phone calls in a professional manner.
  • Ensure rooms are in tip top shape prior to guest arrival – working with housekeeping and maintenance.
  • Recommend and arrange travel plans and activities for guests.
  • Enter data on reservation system with high degree of accuracy.
  • Ability to anticipate guests needs to provide exceptional experience.
  • Prepare fresh continental breakfast and Après Ski daily.
  • Restocking supplies, safe food management and inventory.
  • Ensure all public areas on 5thfloor are kept to the highest standard of order and cleanliness.
  • Interact with other departments to include housekeeping, lodging, food and beverage, janitorial and engineering.
  • Be prepared to deal with any questions/problems.
  • Check hot tub and deck area.
  • Other duties as assigned.

 

 Education and/or Experience:

 Tourism or Management studies background and/or strong customer services experience desirable. Proficient with Word and Excel. Knowledge of local area and ski industry also helpful.

 

Language Skills:

 Ability to speak effectively before groups of customers, employees, or organization. Bi-lingual skills a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.

 

Reasoning Ability:

Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

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