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Community Services Manager

Position Title: 

Community Services Manager

Reports To: 

Vice President - Community Services


Community Services


Perform community association manager functions supporting Resort homeowner association clients.


Homeowner Association Management:

Board Management

Organize and manage client Boards of Directors by organizing and facilitating meetings, preparing agendas, tracking follow-up action items.  Recruit Board members for vacancies and facilitate elections in accordance with Association governing documents.  Prepare monthly reports to client boards with financial and operational updates.  Coordinate creation and posting of meeting minutes.

Community Rules and Regulations

Drafting and enforcing community rules and regulations in order to help maintain a visually appealing neighborhood while protecting property values. Manager monitors community activities, hears complaints from homeowners, and investigates and resolves issues.

Dispute Resolution

Mediates disputes and conflicts between neighbors in the community.  Handle complaints about excessive noise, encroachment on property lines or violation of rules. Work directly with the homeowners in question to mediate a resolution, or notify offending parties by mail. Manager may issue fines against non-compliant homeowners if rules are consistently violated.

Maintenance and Upkeep

Responsible for the general maintenance and upkeep of common areas in client communities made up of both high-rise buildings, townhomes and single family homes.  Obtain competitive quotes for client projects and manage approved projects using contractors on schedule and within budget.

Financial Management

Prepare and manage annual client budgets and monitor client financial statements.  Facilitate and monitor client reserve studies/projects for long-term repair and replacement.  Facilitate client audits as necessary.  Monitor accounts receivable and assist in debt collection when necessary.

Service Coordination

Coordinate and follow-up on residential services requests from homeowners, guests of homeowners, HOA Board of Directors, and community partners.

Operate as primary contact for residential service delivery requests and coordinate appropriate service response actions and follow-up communication (written and verbal) to owners/partners.

Work with legal team on specific corporate legal matters such as service agreements and leases.

Rental Unit Owner Liaison

  • Facilitate rental unit agreement programs and contracts while ensuring financial and operational aspects of these programs are achieved.
  • Coordinate operational aspects of managing rental agreement program with the Resort General Manager, Lodging Manager and other key departments to ensure effective administration of the program.
  • Prepare monthly and annual financial reports, statements and annual budget for the rental program. Maintain all financial records on all rental units.
  • Act as liaison with General Manager and lodging staff on all rental unit service related matters and administrative functions.
  • Respond to Residential Owner’s issues on daily basis.
  • Establish and maintain annual maintenance program in conjunction with General Manager and Director of Engineering.
  • Manage the Resort’s rental unit grading program and actively communicate with unit owners about steps necessary to improve their rating.
  • Manage an active rental unit owner communications program to keep owners informed of lodging/rental trends and Resort events and activities.

Communication; community and internal

Coordinate communications with community residents, Club non-resident members and guests providing resort information, amenities, privileges and services.

Produce homeowner newsletter in hard copy and electronic formats; organize and implement distribution.

Maintain homeowner association web pages by updating with current information and undertaking research on upgrades and tools, including social media options.

Develop and coordinate communication plans for homeowner associations, the President’s Council, community partners and service partners.

Maintain and disseminate homeowner membership benefits package and applications.

Assist with Durango Mountain Master Association (DMMA), Durango Mountain Club (DMC) and Durango Mountain Institute marketing and sales.


Knowledge, Skills & Abilities:

Strong multi-tasking and project management skills to handle multiple association clients, boards and projects simultaneously.

Solid word processing, spreadsheet, e-mail and web applications skills.  Strong oral and written communication skills.   Strong work prioritization and time management skills.  The ability to handle multiple tasks in a timely, efficient manner.

Alertness, precision, ingenuity, problem-solving, persuasiveness, auditory and tactile discrimination, memory, creativity, concentration, judgment, reasoning, initiative, patience: Strong oral and written communication skills.  Ability to effectively deal with any situation that arises within the community services areas of responsibility.

Education and Formal Training:  Minimum high school diploma or GED and minimum five years experience.  College degree preferred.

Certification:  Colorado Community Association Manager License (or sufficient experience to assure attainment of the certification within six months).  National Certified Manager of Community Associations preferred.


Personal computer, telephones, and office equipment.


95% of the workday is spent indoors in an office environment.  5% is spent outdoors in constantly changing weather conditions while moving from one department to another.  75% of the workday is spent sitting, 15% is spent standing and 10% is spent walking.  Occasionally lifting, carrying, pushing and pulling objects approximately weighing up to 25 pounds.  This is a non-skiing position.

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