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Call Center Agent

Position Title: 

Call Center Agent

Reports To: 

Revenue Manager/ Call Center Manager


Call Center

General Purpose:

Answer incoming Call Center calls, respond accordingly, book reservations/packages, provide information, and return messages.


Essential Duties/ Responsibilities:


▪  Answer any and all incoming calls to the Call Center;

▪  Check messages and return calls in a timely manner;

▪  Book /sell reservations/packages (including  on/off sight activities)

▪  Provide information and answer questions from callers regarding the resort and the Durango area;

▪  Keep track of and provide reliable information pertaining to sales for the Sales/Marketing team.

▪  Must be able to work evenings, weekends (Saturday and Sunday), and some holidays


Other Responsibilities:


▪  Open/close the Call Center;

▪  Check/send confirmation letters to guests and wholesalers ;

▪  Data entry and filing;

▪  Meet weekly and monthly booking goals;

▪  Other projects/duties as assigned.


Job Qualifications:


Knowledge, Skills & Abilities:

  • Excellent communication, organization and customer service skills, basic computer skills.
  • Springer Miller Systems and/or Inntopia experience preferred.


Education or Formal Training:  High school diploma required.


Experience: Minimum one year of hospitality or customer service experience required.

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