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Position Title: 


Reports To: 

Bellman/Valet Manager- Front Office Manager


Hotel Front Desk

General Purpose: 

Transport guest luggage, accompany or direct guests to rooms, and assist at lodging front desk to ensure courteous and efficient service to guests and the smooth operation of hotel. Valeting of guests vehicles in a safe and responsible manner. Needs to be able to do random duties as assigned. Must be 21 or over with a valid driver’s license and clean driving record.

Essential Duties/Responsibilities:

Transport guest luggage, accompany or direct guests to rooms, assist with luggage as necessary, and orient them with the hotel and village area to provide a courteous and efficient service.

Snow removal in hotel parking area and walkway.

Assist front desk staff by providing requested services to guests, owners, etc., as needed.

Other Responsibilities:

Must be willing and able to work holidays, nights, and weekends.

Other duties as assigned.

Job Qualifications:

Knowledge, Skills, & Abilities: Must have tactile discrimination and be alert. Must be able to interact with guests in a friendly manner. Must be able to drive a standard transmission and be completely comfortable maneuvering a variety of vehicles in tight garage

Education/Formal Training: Two weeks on-the-job training.

Experience: Customer service experience and knowledge of Purgatory Resort and surrounding area a plus

Material and Equipment Directly Used:

Luggage carts, full-size SUV’s, and standard shift vehicles

Working Environment/Physical Activities:

75% of the workday is spent indoors and 25% outdoors in constantly changing weather conditions, including extreme cold, snow, heat, and wet. 55% of the time is spent standing and 45% walking. Frequently lift and/or carry objects up to 75 pounds and push and/or pull objects up to 100+ pounds. Frequent stooping, kneeling, crouching, reaching, handling, fingering, and feeling objects may be required. Occasionally climbing, balancing, and crawling. Atmospheric conditions may include fumes, odors, dusts, and mists. Occasional gases and poor ventilation may also be encountered. Potential hazards include exposure to toxic/caustic chemical cleaning agents. May also drive company vehicles to provide guest service and information. Occasional exposure to mechanical, electrical, and burn hazards may also occur.

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