Position Title: Bellperson
Reports To: Bellman/Valet Manager- Front Office Manager
Department: Hotel Front Desk
Transport guest luggage, accompany or direct guests to rooms and assist at lodging front desk, to ensure courteous and efficient service to guests and the smooth operation of hotel. Valeting of guests vehicles in a safe and responsible manner. Needs to be able to do random duties as assigned. Must be 21 or over with a clean driving record.
Transport guest luggage, accompany or direct guests to rooms, assisting with luggage as necessary, and orient them with the hotel and village area, to provide a courteous and efficient service.
Snow removal in hotel parking area and walkway.
Assist front desk staff by providing requested services to guests, owners, etc. as needed.
Must be willing and able to work holidays, nights and weekends.
Other duties as assigned.
Knowledge, Skills & Abilities: Must have tactile discrimination and be alert. Must be able to interact with guests in a friendly manner. Must be able to drive a standard transmission and be completely comfortable maneuvering a variety of vehicles in tight garage
Education/Formal Training: Two weeks on-the-job training.
Experience: Customer service experience and knowledge of Durango Mountain Resort and surrounding area a plus
Material and Equipment Directly Used:
Luggage carts, full-size SUVs, standard shift vehicles
Working environment/Physical Activities:
75% of the workday is spent indoors and 25% outdoors in constantly changing weather conditions including extreme cold, snow, heat and wet. 55% of the time is spent standing and 45% walking. Frequently lift and/or carry objects up to 75 pounds and push and/or pull objects up to 100+ pounds. Frequent stooping, kneeling, crouching, reaching, handling, fingering, and feeling objects may be required. Occasionally climbing, balancing and crawling. Atmospheric conditions may include fumes, odors, dusts and mists. Occasional gases and poor ventilation may also be encountered. Potential hazards include exposure to toxic, caustic chemical cleaning agents. May also drive company vehicles to provide guest service and information. Occasional exposure to mechanical, electrical, and burn hazards may also occur.